Scott Swanson is a proven customer contact center senior executive with experience in management, sales and consulting in the call center and logistics environment. In his twenty-five years he has developed fiscally responsible infrastructure strategies that have enhanced companies’ bottom lines by redeveloping and re-engineering operational and organizational processes. With a keen eye towards analytics, KPI’s and business operations Scott has produced viable solutions that have made the complex manageable and ordinary for those dependent on them day to day. Scott has performed custom operational and technology solution “makeovers” for many call centers and logistics centers throughout the United States and Mexico and is sought after for his professional opinion in the areas of telesales and direct response marketing. Scott holds a Bachelor of Arts in Organizational Communication and a minor in Business Law from Arizona State University. He is a sought-after speaker and article writer by many trade associations and publications on the subjects of call centers and organizational operations. In addition, he regularly participates in lobbying activities in Washington D.C. for industry association where he speaks to members of Congress and the Senate about regulations that affect the industry (e.g. Net Neutrality and Universal Tax Codes).
Outsource Caribbean Conference
Hosted by The Caribbean Export Development Agency
Baobab Tower, Warrens