Speaker Profile

Jon has over 25 years of experience managing global BPO strategy. During this time, he led the Microsoft Customer Support Services outsourced provider program and the Microsoft Helpdesk contact center service.

He co-founded the Contact Center Buyers Forum, a network established for companies who outsource large-scale businesses with members representing over 450,000 contact center seats worldwide.

Jon co-created the Global Impact Sourcing Coalition in partnership with the Rockefeller Foundation and BSR to encourage adoption of impact sourcing to hire youth in under-served communities. Jon is a grant recipient from the Rockefeller Foundation and active in several impact sourcing initiatives, working closely with NGOs and businesses to promote job creation in the US and around the world.