Training

Before the OCC 2019 starts join us for pre-conference training sessions. It’s your opportunity to acquire the knowledge and skillsets that will help you meet your goals, in a comfortable setting where your questions are answered by expert facilitators.

US $500 registration fee

Download the Training Session Booklet

Monday, 6th May 2019

Welcome Reception

Time

6:00pm - 8:00pm

Agenda

Opening Ceremony and Reception

Tuesday, 7th May 2019

Training Sessions

Session 1

Session 2

Time

9:00am – 12:00pm

Session 1

Starting your BPO Operation - 101

Session 2

Developing sound BPO Country Strategies for the Caribbean /BPO Client Targeting Strategy

Time

2:00pm – 5:00pm

Session 1

Certified Outsourcing Professional Certification (COP) Master Class - Part 1

Session 2

Simplifying Blockchains for the Caribbean BPO sector

Wednesday, 8th May 2019

Training Sessions/Tour

Session 1

Session 2

Time

9:00am – 12:00pm

Session 1

Training and Quality Assurance Management

Session 2

Certified Outsourcing Professional Certification (COP) Master Class - Part 2

Time

2:00pm – 5:00pm

Site Tour

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Please complete ALL fields below. You must select TWO (2) training sessions which do not occur at the same time and you may also select attendance of the Site Tour if you do not select the "Training and Quality Assurance Management" session.

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Only two (2) sessions can be selected simultaneously. Deselect a session in order to choose a different one

Tuesday, 7^th May 2019
	Training Sessions
	Session 1	Session 2
9:00am – 12:00pm	Starting your BPO Operation - 101	Simplifying Blockchains for the Caribbean BPO sector
2:00pm – 5:00pm	Moving up the value chain in the BPO sector	Integrating AI and chatbots into contact centers

Wednesday, 8^th May 2019
	Training Sessions/Tour
	Session 1	Session 2
9:00am – 12:00pm	SRO Certificate for Caribbean Call Centers, PACE	Developing sound BPO Country Strategies for the Caribbean (IPA focused)/BPO Client Targeting Strategy
2:00pm – 5:00pm	Training and Quality Assurance Management	Site Tour

Address

Outsource Caribbean Conference
‍
Hosted by The Caribbean Export Development Agency
Baobab Tower, Warrens
St. Michael
BB14000
Barbados

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Training

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