Training

Before the OCC 2019 starts join us for pre-conference training sessions.  It’s your opportunity to acquire the knowledge and skillsets that will help you meet your goals, in a comfortable setting where your questions are answered by expert facilitators.

Register before 1st February 2019 and save $200 USD

US $500 early bird registration
US $700 after 1st February 2019

Monday, 6th May 2019
 
Welcome Reception
 
Time
6:00pm - 8:00pm
Agenda
Opening Ceremony and Reception
Tuesday, 7th May 2019
 
Training Sessions
 
Session 1
Session 2
Time
9:00am – 12:00pm
Session 1
Starting your BPO Operation - 101
Session 2
Simplifying Blockchains for the Caribbean BPO sector
Time
2:00pm – 5:00pm
Session 1
Moving up the value chain in the BPO sector
Session 2
Integrating AI and chatbots into contact centers
Wednesday, 8th May 2019
 
Training Sessions/Tour
 
Session 1
Session 2
Time
9:00am – 12:00pm
Session 1
SRO Certificate for Caribbean Call Centers, PACE
Session 2
Developing sound BPO Country Strategies for the Caribbean (IPA focused)/BPO Client Targeting Strategy
Time
2:00pm – 5:00pm
Session 1
Training and Quality Assurance Management
Session 2
Site Tour

Ready to Register for Training?

Please complete ALL fields below. You must select TWO (2) training sessions which do not occur at the same time and you may also select attendance of the Site Tour if you do not select the "Training and Quality Assurance Management" session.

Only two (2) sessions can be selected simultaneously. Deselect a session in order to choose a different one

Tuesday, 7th May 2019
Training Sessions

Session 1 Session 2
9:00am – 12:00pm
2:00pm – 5:00pm
Wednesday, 8th May 2019
Training Sessions/Tour
Session 1 Session 2
9:00am – 12:00pm
2:00pm – 5:00pm
Address

Outsource Caribbean Conference

Hosted by The Caribbean Export Development Agency
Baobab Tower, Warrens
St. Michael
BB14000
Barbados

SUBSCRIBE TO MAILING LIST
Quick Contact