Global management consulting firm Tudor Consultants has announced that they will launch a service center in Jamaica’s capital. The center will be run in conjunction with US based debt collectors Account Discovery Systems.
Kingston, Jamaica's capital city, is one of the leading outsourcing locations in the Caribbean, for both business process outsourcing (BPO) as IT outsourcing (ITO). According to A.T. Kearney's latest 'Global Services Location Index', Jamaica is the globe's 43rd most attractive country for outsourcing and offshoring services.
“Jamaica has been working at this for a long time, and we have one of the greatest BPO products in the world,” said Claude Duncan, Vice President at JAMPRO, an agency of the Government of Jamaica that promotes business opportunities. “We are on a mission to let people know that Jamaica is more than tourism.”
“In the outsourcing space we have doubled the BPO workforce from 15,000 to 31,000 in five years. Companies have come to Jamaica for the talent pool and the trust element – if you can trust your honeymoon to Jamaica, you can trust your customer service to Jamaica.”
In a latest development in Jamaica's outsourcing industry, Tudor Consultants will host a new client service center in the country, adding approximately 100 local jobs in the next 18 months. The majority of which will be customer service agents and the center will hold an additional 50 spaces for Account Discovery Systems (ADS).
In a joint press release, Tudor US CEO Murthy Devarabhotla stated, "Tudor Consultants USA is excited to sign this agreement and Memorandum of Understanding with ADS to provide services from our new state-of-the-art facility through our wholly owned subsidiary, Tudor Jamaica BPO.”
“With the launch of this business venture, we are bringing a combined 150 new jobs and even greater opportunity to the Kingston area. In addition to this new agreement, we also agreed to cooperate in the areas of mutual interests like pharmaceuticals."
John Chebat of ADS went on to say, “This facility will have a tremendous impact in Kingston and will represent a significant milestone for both companies. I am very proud that we can have such a positive effect on an area’s economy and people.”
Beyond outsourcing, Kingston is in a period of transformation with an extra 5,000 jobs currently in the pipeline. There has also been a recent uptick in the amount of real estate growth specifically for the outsourcing industry in the past year. Over $22 million has been spent on either new buildings or refurbishments across the city.
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